Seneca Support
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Seneca On-Site Warranty

Seneca Data Distributors, Inc. utilizes a network of over 8,000 engineers nationwide to provide our clients with services ranging from standard, next day, onsite support to in-house 24 x 7 phone support.

Seneca is focused on supporting all of our customers with cost-effective service solutions. Using a nationwide onsite warranty provider, Seneca provides network and logistic services for logging, coordinating, and monitoring onsite repairs for systems under warranty. Our customers can be confident that all products will experience minimal interruptions in their business due to system failure.


  • 24 x 7 x 365 onsite service available (Next Business Day)
  • One to three year maintenance contracts
  • Tracking of fixed assets to include defective part retrieval
  • Standard next business day onsite hardware support (parts provided by the manufacturer)
  • Serialized tracking of all systems and components
  • Detailed system performance reporting
  • Certified help desk technicians

In addition, when you add onsite warranty services to your system, customers will find the support information located on the side of their chassis including an 800 # and a web address giving full instructions on how to obtain onsite services and procedures, and details about locating their system serial number. For convenience, only the system serial number will be required by customers to obtain onsite service.

Please view the onsite instructions for more information »