RMA Policy

Return Policy

  1. All products being returned are subject to the manufacturer's return policies.
  2. All products being returned must have an RMA number assigned, and must be received within 10 days of the RMA issue date.
  3. All products being returned after 30 days of purchase must be for warranty repair or warranty replacement only. Returns after 30 days of purchase are at Seneca Data's discretion.
  4. All products being returned for credit will be subject to a minimum restocking fee of 15%. If the product was opened, a minimum restocking fee of 20% or $50 (whichever is greater) will be accessed, along with additional charges for missing items.
  5. Damage to products being returned, that occurred during shipping, is the responsibility of the shipper. Customers are not to withhold any payments due, pending outcome of shipping investigation.
  6. All products returned for credit will be credited at the current reseller's price or the reseller's purchase price—whichever is less.
  7. Discontinued products are not eligible for return—ONLY repair.
  8. Special ordered products are not eligible to be returned for credit. This product can be returned for warranty replacement or warranty repair only. Returns after 30 days of purchase are at Seneca Data's discretion.
  9. Do not deduct credits for returned products from current amounts due to Seneca Data. A credit memo will be issued when your return has been received and processed.
  10. All products will be subject to restocking fees unless found to be defective.
  11. All items not meeting these conditions will be refused.

Return Procedures

  1. Prior to requesting an RMA for repair, it is the customer's responsibility to backup any and all important data on the system. Seneca Data Distributors is not responsible for lost or damaged data that may occur during the repair process.
  2. All products must be returned in their original manufacturer's boxes, including original packaging.
  3. All products must be complete, including accessories, cables, manuals and software.
  4. All products must be packed within another box to prevent shipping damage on return.
  5. Print the RMA number on the shipping label only! Do not write the RMA number on the manufacturer's box.
  6. All products are to be returned with freight prepaid and insured.
  7. All products must be returned within 10 days of the RMA number issue date.

RMA and Warranty Process

Replacement parts/units will process an invoice/credit against the Reseller’s account to insure proper accounting and tracking. In most cases, this will be transparent to their team as invoices are not generated. If parts remain outstanding beyond 30 days, an invoice will be generated as a means of triggering Reseller’s involvement in securing the outstanding parts/units. If items remain outstanding beyond 60 days, we will require prompt payment in order to keep the Reseller’s account in good standing. We will work with their team if additional information is needed for the pass-through billing to their customer

Click on the image to download a PDF of the process.

RMA and warranty workflow