Seneca Support
800.227.3432
HOURS: MON–FRI 8:00 am–6:00 pm EDT

Welcome to Seneca Customer Care

This site is designed to provide supplemental or alternative options to traditional phone-based support.

For support and assistance with:

  • Nexlink Systems
  • Seneca Product
  • xVault Security and Storage

Call Toll Free: MON–FRI 8:00 am–6:00 pm EST
1.800.227.3432 Option 5


Email Technical Support at Senecacustomercare@senecadata.com »

The following information is required and will speed up the response time during your call or when you email Customer Care:

  1. Zip or postal code of the location requiring service
  2. Serial number of the equipment requiring service (if applicable)
  3. Company name (if applicable)
  4. Contact name at the location
  5. Phone number of the contact
  6. Make and model of the equipment requiring service
  7. Description of the problem (please provide as much detail as possible) including any pop up information
  8. Name and telephone number of the person placing the call (if different from contact name)
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